Frequently asked questions
Everything you need to know about delivery, payment and your account.
Account
Do I need an account to buy?
No. You can check out with just an e-mail and a crypto payment. Creating an account lets you track orders, re-download your keys and earn store credit.
How do I contact support?
The fastest way is a ticket on our Discord — a real person usually replies within minutes. You can also use the Support page or e-mail us.
Delivery
How fast is delivery?
Most products are delivered instantly: the second your crypto payment is confirmed on-chain, your keys or account details appear in your account, your e-mail and — if linked — your Discord DMs. A few manual items are handled by staff within minutes.
Where do I find my purchased keys?
In your account under Orders and Downloads, in your confirmation e-mail, and in your Discord DMs if your account is linked.
Orders
What if something goes wrong with my order?
Open a ticket on our Discord with your order ID and a short description. Verified products are backed by our replacement guarantee as long as you follow the usage guide and our Terms.
Can I get a refund?
Digital goods are non-refundable once delivered, but if a product is faulty and cannot be replaced we will make it right per our Terms. Reach out before using the product.
Payment
Which payment methods do you accept?
You can pay on-site in Bitcoin, Litecoin, Solana, Ethereum or USDT, or with store credit. More options such as PayPal or card are available by opening a ticket on our Discord.
Are crypto payments safe?
Yes. Every order gets a unique address and we confirm the exact amount on-chain before releasing your product. If you pay from an exchange, cover the network fee so the amount received is not short.